Curriculum Vitae

Select Specialty Hospital in Savannah, Georgia

Certified Nursing Assistant from May 2021 to current day

Provides long term acute care for ventilated and otherwise unstable patients with hospital discharge as the main goal. Reduces risks of patient infection and cross-contamination by properly utilizing PPE, performing safe patient handling , and cleaning and sterilizing equipment. Assists nursing staff with completing daily rounds, documenting vital signs and answering calls. Assists in life saving and emergency situations by performing CPR and BLS training, and reacting quickly and efficiently with supplies.

Addus HomeCare in Spokane Valley, Washington

Home Health CNA from July 2016 to February 2021

Followed directions of licensed nurses to administer medications and treatments. Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services. Facilitated personal hygiene management, feeding and ambulation. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Alorica in Spokane Valley, Washington

Customer Service Agent from October 2015 to June 2016

Call center customer service regarding and management of pre-tax employer funded accounts such as flexible spending and retirement accounts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Communicated with clients regarding account services, statements, and balances. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Addressed customer account discrepancies and concerns. Sought out extra training opportunities to enhance customer relationship management abilities, and provided support as a “chat team representative” helping other agents that needed assistance in finding answers quickly.

Kohl’s Corporation in Spokane Valley, Washington

Multi-Department Associate from July 2014 to November of 2015

Maintain cash drawer, inventory, repackaging, price changes, and excellent customer service. Created inviting environment for customers by maintaining store organization and cleanliness. Maintained up-to-date knowledge of store sales, payment policies and security standards.

Harbourwood Nursing and Rehab in Clearwater, Florida

Certified Nursing Assistant/Restorative Aide from March 2010 to June 2014

Skilled care of patients within a long term care setting. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients. Helped patients complete range of motion exercises to prevent loss of function during care. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture. As Restorative Aide, provided further physical therapy as directed by physical and occupational therapists, as well as taking a lead role on the clinical floor, organizing/leading meetings and arranging assignments for other CNAs.

Senior Healthcare in Clearwater, Florida

Nursing Assistant from November 2008 to July 2009

Documented patient information and care activities in electronic health record. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment. Transported patients between rooms and appointments or testing locations. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Peoplefirst Rehabilitation in Clearwater, Florida

Rehabilitation Technician October 2007 to May 2009

Kept therapy gym clean and organized. Ensured all paperwork, supplies, and inventory is well stocked and available. Management of computer input, filing, and insurance billing. Wheelchair maintenance. Prepared for sessions by setting up patient treatment areas and equipment. Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.